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WellSky Support

This is a centralized point for WellSky support staff to access support and documentation.

Kylie Johnson avatar
Written by Kylie Johnson
Updated over 3 months ago

Common Issues:

The most common support queries we receive related to:

  1. Missing data in the Resource Directory; this is especially common for new deployments

  2. Request to add or change Categories or Suggestions

  3. Asking how features work. We can train your staff on education over time. This is an area for adding new documentation as questions arise.

If you receive a question you don’t know the answer too, we’ll typically respond with new documentation.

Support:

For most support issues, click here to access our ticket portal.

Ticket Portal

For more information, see the article: Ticket Portal Access.

For urgent support issues, please contact Skyler Young at Connect 211 directly:

c. +1 425 418 8101

e. [email protected]

Documentation:

Here are link to documentation addressing some of our most common questions:

Requirements for Search Records

Updating Custom Categories and Suggestions

How “Find My Location” Works

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