The Connect 211 suite of Resource Directory services (Online and Mobile) use customizable Categories and Suggestions to help users find help easier. These components allow you to define human readable phrases or labels and then trigger a single or multi-taxonomy query, a keyword query, or even link to an external URL.
Creating Categories and Suggestions
Configuring these components is not something our clients have direct access to at this time. However, every tenant is provided with a shared spreadsheet template for defining these components when we initially create the Resource Directory.
Adding or Updating Categories and Suggestions
If you would like to add or update just a few Categories or Suggestions you can simply email those to our team and we’ll get them taken care of.
If you need to add or update lots of Categories or Suggestions, for example more than six, then please just update your initial spreadsheet and we’ll use that to bulk update the links again.